Senate Bill 788, also known as Kari's Law, was signed by Governor Greg Abbott on Friday, May 15, 2015. Kari's Law requires direct access to 9-1-1 service from a telephone system that provides outbound dialing without having to first dial a prefix or other access number or code. The law also requires all capable MLTS to be programmed to send notification of a 9-1-1 call to a central location on the premises of the site from which a 9-1-1 call is placed. Under Kari's Law, if an MLTS system cannot meet these requirements without substantial cost, a 1-year waiver of these requirements may be granted. If a waiver is granted, an instructional sticker must be placed adjacent to all noncompliant, outbound capable telephones stating that the phone is unable to directly access 9-1-1 without first requiring a prefix. Businesses have until September 1, 2016, to update their phone systems or file for a waiver as required by the new law. Information on how to obtain a waiver will be made available in the coming months. It is important to understand your MLTS phone and how it works so that you can plan for emergency situations.
- Work with your MLTS vendor to provide direct access to 9-1-1
- Work with your local 9-1-1 system to test access to 9-1-1
Scheduling a test call will ensure that emergency calls are going to the correct 9-1-1 agency and the call-back number as well as the location of the 9-1-1 call is correctly displayed for the 9-1-1 call-taker.
The Responsibility is Yours
It is the responsibility of MLTS Managers/Operators to update and maintain your MLTS or PBX system so that 9-1-1 calls go through efficiently and accurately. Help us help you by keeping your system up-to-date and prepared for emergencies. Senate Bill 788 allows waivers to be granted in certain situations when a system is not technically capable of compliance, or when compliance would be cost prohibitive.
A waiver can be obtained by following the link below.
Prior to testing your phone system, please contact your local emergency dispatch center to set up a time to make the test call. If your test call is originating in Bryan or Brazos County, please call (979) 361-3888. In College Station, please call (979) 764-3600.
What you need to know about 9-1-1 and your MLTS
The full text of Senate Bill 788 can be found here.