Brazos County Emergency
Communications District
Brazos County Emergency
Communications District
P.O. Box 911
Bryan, TX  77806
Fax 979.821.3407
General Tips for Using 9-1-1

Seconds count in an emergency!  When police, fire, or medical emergencies occur, 9-1-1 can save precious time.  It can mean saving a home, property, or even a life.  If you need immediate help from law enforcement, fire personnel and/or emergency medical services, 9-1-1 is the most important phone number to know and use.

General tips for using 9-1-1

- Dial 9-1-1 from somewhere SAFE.  If you are calling to report a fire, get out of the burning structure before calling
- Try to stay calm
- Speak clearly
- Give the 9-1-1 operator your location using an address, cross streets, or landmarks (for example Wal-Mart, McDonalds, etc.)
- Give the 9-1-1 operator your phone number
- Describe what is happening and/or what type of help is needed
- Police/Sheriff
- Fire Department
- EMS/Ambulance
- Stay on the line, if it is safe to do so, and answer all questions
- Don't hang up until the call is completed

If you can't speak

- Stay calm and dial 9-1-1
- Leave the phone line open
- If it is safe, attempt to make some sort of noise such as tapping the phone or clapping your hands to let the operator know there is an emergency
- With Enhanced 9-1-1 from a landline phone, 9-1-1 will have your address
- The 9-1-1 dispatcher can send police assistance to your address

Before you need 9-1-1

- Keep your phone at an easy to reach level, such as an end table
- Do not program 9-1-1 into speed dial; it can be inadvertently dialed
- Post your address and phone number near each phone in your home or on the refrigerator.  Visitors, babysitters, and even family members may need to relay information in a stressful situation
- Make sure your address is posted and can be easily seen from the street
- Know how to use 9-1-1 with the type of phone that you own